Returns & Refunds
I offer a return policy that allows you bitches to return products within 30 days of delivery. Any returned products must be in their original condition, with all original tags and packaging intact, and must not have been used, altered, or washed. You, the customer, are responsible for any return shipping costs.
Once my slunts here at MBHQ receive the returned merchandise, it may take 5-7 days for processing. Please note that items returned without prior authorization from bitches@materialBitch.com will take longer to refund. Additionally, any merchandise that does not meet my requirements will be denied for refund.
If you receive the wrong item or a defective product, please tell one of my bitches immediately by email bitches@materialBitch.com
To start a return or exchange contact bitches@materialBitch.com with your order number, name and phone number.
Shipping
After an order is verified by my bitches, customers will receive two emails: one confirming the purchase and another with tracking information.
To ensure security, orders are screened by fraud detection services. If deemed too risky, payment will be voided, and funds returned to the original payment method.
Once payment is verified to not be a turd, orders are typically processed within 24-48 hours, except for orders placed on weekends or holidays which will be shipped the following week because my bitches and I debauch hard on the weekends. During peak seasons, shipping may be slightly delayed.
Shipping is free with no minimum purchase requirement. However, estimated shipping times (1-7 business days for domestic standard shipping) are approximate and cannot be guaranteed. If you have any concerns with your shipment’s delivery timeframe, please reach out to us for assistance.
If you receive a defective product or the wrong item, please contact bitches@materialbitch.com immediately. I am not responsible for lost, stolen, or damaged shipments.
At this time, I only ship to the 48 contiguous states and do not offer international or military APO/FPO/DPO shipping. I hope to provide these options in the future but yo, that shit sounds like a hassle.
